Terms & Conditions

Introduction

Welcome to Crossmaze Preschool and Daycare, operated by Crossmaze Education India Private Limited. These Terms and Conditions (“Terms”) govern your use of our preschool and daycare services, including our website located at www.crossmaze.in (referred to as “Service”).

By using our Service, you agree to comply with these Terms. Please read them carefully.

Enrollment and Registration

Age Requirement: Enrollment at Crossmaze Preschool and Daycare is open to children within the specified age range. Parents or legal guardians are responsible for providing accurate information during the registration process.

Enrollment Fees: Tuition fees and enrollment charges are outlined in our enrollment agreement. Payment is due as specified in the agreement.

Payment Terms

Under no circumstances will Crossmaze request or authorize any payments to be made to personal accounts, employees, individuals, or any entities other than the officially designated Crossmaze account(s). All payments must be made strictly to the official account details provided on our Crossmaze Care App or via Payment Gateway.

Crossmaze, its employees, representatives, or parent organizations will never ask for payment via personal accounts, third-party wallets, or any unauthorized methods. Any such request should be treated as fraudulent, and we strongly urge you to report it immediately to our official support team.

Crossmaze shall not be held responsible for any loss or damage resulting from payments made to unofficial or unauthorized accounts.

Health and Safety

Health Records: Parents or legal guardians must provide up-to-date medical records and emergency contact information for their child.

Health and Safety Policies: We maintain strict health and safety policies to ensure the well-being of all children in our care. Parents and guardians must adhere to these policies.

Conduct and Behavior

Respectful Behavior: Children, parents, guardians, and staff are expected to treat each other with respect and kindness.

Prohibited Behavior: Any form of harassment, discrimination, bullying, or disruptive behavior will not be tolerated.

Communication

Parent-School Communication: Open communication between parents/guardians and our staff is encouraged. We may use various communication channels to keep parents informed.

Transportation

Crossmaze provides transportation services along pre-established routes within a 5 km radius, considering the number of enrollments and choosing routes based on their efficiency for optimal time management. Additionally, seat allocation is subject to availability.

Privacy and Data

Data Collection: We collect and use personal information as outlined in our Privacy Policy. By using our Service, you consent to the collection and use of this information.

Termination of Services

Termination: We reserve the right to terminate services for any child, at our discretion, if their continued enrollment is deemed detrimental to the welfare and safety of other children.

Intellectual Property

Content Usage: All content and materials provided by Crossmaze Preschool and Daycare, including but not limited to educational resources, remain the property of Crossmaze Education India Private Limited and may not be reproduced or distributed without our permission.

Amendments to Terms

Updates: These Terms may be updated to reflect changes in our services or legal requirements. We will provide notice of any material changes.

Annual Shutdown

Daycare and school services will be closed for one week each year during the Christmas vacation to allow for annual maintenance, facility reviews, and a break for our support staff.

Governing Law

Jurisdiction: These Terms are governed by the laws of Bangalore, and any disputes will be resolved in accordance with those laws.

Cancellation and Refund Policy

• Registration Fees, Tuition Fees, Monthly Fees: Fees once paid are non-refundable. In case of mid-month withdrawal, no prorated refunds will be provided.
• Advance Payments: Any advance payments for day care services made for upcoming months can be refunded if cancellation is requested at least 15 days before the start of the billing cycle.
• Additional Services: Fees for services like Summer Camp, Day Care, etc., are non-refundable once booked.
• Exceptional Cases: Refund requests due to medical emergencies or relocation will be considered on a case-by-case basis based on the suitable document submission, subject to management approval.

Contact Us

Questions: If you have any questions or concerns about these Terms or our services, please contact us at care@crossmaze.in.

By using Crossmaze Preschool and Daycare’s services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.